Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Overview Were Hiring : Customer Support Specialist (Dutch + English) - Sofia, Bulgaria

Are you fluent in Dutch and English and passionate about helping people? Join our team in Sofia as a Customer Support Specialist, where you'll assist users of a global brand and ensure an outstanding service experience in a fast-paced, multicultural environment.

In this on-site role, you'll handle customer inquiries via phone, email, and chat, providing timely and professional support on a variety of topics such as account issues, product information, and troubleshooting.

Location : Sofia, Bulgaria (On-site)

Languages : Dutch (C2) & English (B2+)

Role Type : Full-time

Schedule : Monday-Friday, 10 : 00-19 : 00

Training : 3 weeks, on-site

Relocation Support Provided

EU Passport Required

What You\'ll Do Respond to customer inquiries via phone, email, and chat

Provide accurate information and resolve customer issues efficiently

Support users with account management, orders, or product-related questions

Document interactions using internal systems and tools

Escalate complex cases when necessary

Deliver service excellence while meeting performance KPIs

Why Join Us Be part of a respected international customer service team

Grow professionally in a structured and supportive environment

Receive paid training and continuous development

Work in a modern office in Sofia with relocation support

Join a mission-driven company focused on quality service and innovation

Start your journey with us and make every customer interaction count!

Contact : giuliano.cani@cbtalents.org

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