IT Support Engineer {Remote}

Responsibilities 1.Technical Support & Troubleshooting Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions. Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation. 2. Project & Customer Support Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases. Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement. 3.Documentation & Process Development Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products. Contribute to the development and optimization of technical support processes to improve customer experience and efficiency. 4.Training & Events Deliver technical training and workshops for installers, partners, and customers. Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.

Qualifications :

Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and / or energy storage industry is highly preferred. Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements. Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector. Solution-oriented mindset with strong analytical and problem-solving skills. Experience collaborating across departments (sales, service, R&D) and managing technical escalations. Ability to work independently and as part of an international team. Excellent communication skills; professional proficiency in Spanish and English is required. Knowledge of additional European languages is an advantage.