Monitoring Operator / Helpdesk

At T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. For this reason, we will do everything possible to ensure that you have every opportunity to develop by offering you a support network, excellent technology, a new work environment and the freedom to work independently. We develop hybrid cloud and artificial intelligence solutions and drive the digital transformation of companies, industry, the public sector and, ultimately, society as a whole. Project Description

To ensure the stability and efficiency of DT-Technik's cloud infrastructure (BM4X), we are seeking qualified personnel. They will be responsible for 2nd-level incident and problem management, working closely with our internal first-line, onside-support DT-ISP / FOPS and the developers of network automation. Our goal is to enhance service quality and strengthen the innovation of our cloud services.

At the

Telco Hub in Madrid

, we are pioneers in merging IT and Telco, building and scaling Telco as a Platform (TaaP) on our proprietary layered cloud. Our teams operate in cross-country and cross-functional squads, delivering cutting-edge services to Europe's most valued Operator. Our mission is to create the best customer experience based on three core principles : ✅

Cloud-based – Harnessing the latest technologies for scalability and performance. ✅

Automated

– Driving efficiency through AI, automation, and DevOps. ✅

Acceptence Tests and support for field operations with start-up installation of Switches and Routers from Cisco and Juniper. 2nd-Level Incident Management : Handle and resolve incidents escalated from first-line support, conduct root cause analysis, and implement solutions. Mainly you will be working on the network components, connected via Jumpserver. Jira - Zabbix (Monitoring-Tool) Strong knowledge of network infrastructure, especially Juniper (JunOS and JunOS Evo) and Cisco (NXOS, IOS XR and IOS XE) - Proficient in network skills such as IPv6 configuration and troubleshooting, eVPN / VXLAN, BGP and OSPF Ability to perform root cause analysis and develop effective solutions.

• Excellent communication skills to work effectively with cross-functional teams, including first-line support, DT-ISP, FOPS, and developers.
• Agile Skillset : - Experience working in Agile environments.
• Familiarity with Agile methodologies and practices (e.G., Scrum, Kanban).
• Ability to contribute effectively in Agile team settings and participate in Agile ceremonies. Experience with Zabbix and Netscout is advantageous - Hybrid work model (teleworking / on-site). ~ Continuous training : Preparation for certifications, access to Coursera, weekly English and German classes... ~ Flexible compensation plan : health insurance, meal vouchers, childcare, transport assistance... ~ Social fund. ~