Job Overview
This position is responsible for leading technical initiatives and guiding a team of engineers. The ideal candidate will have strong domain expertise in customer care software and experience with large scale deployments globally.
Responsibilities
- Leading technical initiatives to design, develop, and roll out state-of-the-art digital products across brands, regions, and divisions
- Providing guidance and mentorship to a team of engineers
- Collaborating closely with cross-functional teams to define technical requirements, architect scalable solutions, and ensure alignment with business objectives and best practices
Requirements
The ideal candidate will have :
Strong Domain ExpertiseExperience with large scale customer care software like Salesforce Service Cloud, Genesys, Zendesk etc.Proven experience leading large scale customer care deployments globallyTechnical ExpertiseStrong technical expertise in software engineering principles, design patterns, and best practicesHands-on experience with cloud-based data platforms and services ideally on Azure CloudStrong understanding of database technologies (e.g., relational databases, NoSQL databases, data warehouses)Leadership SkillsExcellent leadership, communication, and collaboration skillsAbility to influence and drive change across organizational boundariesAnalytical and Problem-Solving SkillsStrong analytical and problem-solving skillsAbility to translate business requirements into technical solutionsAgile Methodologies and DevOps PracticesExperience with Agile methodologies and DevOps practices is requiredWhat We Offer
Work with diverse and talented associates all guided by the Five Principles
Join a purpose driven company where we're striving to build the world we want tomorrow today
Best-in-class learning and development support from day one including access to our in-house Mars University
An industry competitive salary and benefits package
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