Youll sit at the intersection of strategy execution and craft. Bringing clarity flow and impact to a design team that supports 20 squads across multiple tribes. This is a hands‑on role where youll own our design operations roadmap and work closely with product engineering and design leaders to ensure were enabling delivery of high‑quality impactful experiences at speed and scale.
Youll help define how work flows through design how teams collaborate and how we maintain velocity without sacrificing quality. Our DesignOps practice is still maturing so youll have a unique opportunity to shape its futureand to shape how the team does its best work.
Your mission should you choose to accept it :
- Design and maintain the infrastructure for design operations workflows tools documentation systems so the team can move faster and collaborate more effectively.
- Operationalize our design and research processes rituals and methods ensuring they are scalable accessible and easy to adopt and self‑serve across functions and teams.
- Own and update all process‑related documentation; ensure the team and leadership have clear visibility and access to what they need when they need it.
- Build out the function and work with scale and sustainability in mind ensuring processes workflows documentation and tooling can be self‑served.
- Facilitate and dynamize the extended design team within Mews owning rituals bringing excitement joy learning and challenge.
- Drive both strategic and tactical solutions combining long‑term thinking with immediate execution to unblock teams and scale design efficiency.
- Lead the creation and continuous improvement of metrics frameworks to assess team health tooling effectiveness velocity and design quality.
- Deliver training and enablement on new tools rituals processes and ways of working empowering the team to self‑serve and operate with clarity.
- Collaborate closely with your Director and the broader design leadership team to track the impact and mature the Design function at Mews.
- Champion a culture of continuous improvement feedback and experimentation within the team.
Youll be a great fit if you bring a few of the below with you :
6 years of experience in DesignOps UX Operations or related roles in product organizations.Someone with a relentless and co‑creative attitude that understands success is not about getting stuff documented but about following through to ensure adoption.Advanced understanding of Figma APIs front‑end architecture and vibe prototyping tools. You get excited by new Figma releases and plugins vibe coding integrations and hacking your way through workflows.Proven track record of building and scaling operational systems for distributed multi‑disciplinary design teams.Metric‑obsessive. If you cant measure it you cant change it attitude.Deep familiarity experience with research delivery workflows and how to support both structured and creative work.Strong stakeholder management skills with the ability to navigate ambiguity and bring alignment across product and engineering.Skilled in program management with the ability to lead multiple and complex initiatives from problem discovery through execution.Confident communicator and facilitatorable to rally teams and leadership around shared goals and operating models.Data‑informed : experienced in setting up operational KPIs health checks and measurement frameworks.Bonus : experience in SaaS hospitality / travel or other fast‑paced product environments.Key Skills
Administrative SkillsFacilities ManagementBiotechnologyCreative ProductionDesign And EstimationArchitectureEmployment Type : Full Time
Experience : years
Vacancy : 1
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