L2 Support Engineer

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our People

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team

The L2 Support Engineer supports custom software solutions for some of the world’s largest retailers and will interact directly with our retail clients to understand, analyze and solve the assigned tickets, and will collaborate, as required, with internal and external teams to provide ongoing support. The incumbent will excel in our fast-paced, collaborative, customer-first environment and will contribute to a variety of ways.

What will you be doing

• Resolve typical technical challenges requiring a basic scope of programming knowledge.
• Provide solutions to tickets or assign them to the next level of support when applicable.
• Identify opportunities to leverage existing assets (code, tooling, documentation) in new projects.
• Interface with internal & external teams to ensure alignment of deliverables.
• Perform as a Subject Matter Expert (SME) for one product line.
• Provide non-client-facing support for sales efforts as directed by leadership.
• Perform other related duties as assigned.

Qualifications

Preferred Skills

Benefits

EEO

Toshiba Global Commerce Solutions is an equal opportunity / affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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