Senior QA Specialist

Overview

Omega CRM is a Merkle & Dentsu company, leader in developing Customer Experience services, with +20 years of experience in technology applied to marketing and customer relationships, focused on innovation. Omega CRM is part of the dentsu group and collaborates with Merkle to deliver end-to-end DXM solutions in Spain.

Responsibilities

• Create comprehensive test cases based on the analysis of documentation or business requirements, accurately defining expected results based on experience.
• Identify potential risks and / or issues that may arise from inconsistencies within project requirements.
• Support the execution of test cases with a high level of quality and efficiency, and report execution results with the necessary level of detail.
• Manage defects using project management tools, preparing reports for tracking and monitoring purposes.
• Collaborate with and support clients during UAT.
• Provide task estimations.
• Report progress on assigned tasks or areas of responsibility.
• Demonstrate strong command of QA tools established for the project / service.
• Acquire and consolidate functional knowledge of the assigned project.
• Detect and communicate risks and / or issues that arise in assigned tasks, proactively addressing risks early in development.
• Contribute solutions to potential risks and / or issues in the development of the final product.
• Collaborate on the testing strategy to define QA phases within the project.
• Act as a point of reference and support for less experienced team members, managing, assigning, and coordinating QA tasks across different projects.
• Identify tools that allow tasks to be carried out in the most efficient way possible.
• Ensure the quality of test plans and test executions performed by the team they coordinate across projects.
• Monitor incidents and defects detected by the team and themselves.

Mandatory Skills

What do We offer

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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