Client Advisor - TAG Heuer (ECI Castellana)

A TAG HEUER CLIENT ADVISOR IS…

…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION

Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his / her own KPIs, always delivering memorable experiences & services in store

Supports colleagues & other team members in the boutique

Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)

Proposes new ideas to develop sales (merchandising, events, product mix…)

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events

Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided

Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business

Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship

…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR

Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)

Leverages properly all tools (CEGID, Salesforce) and performs VM

Coordinates Aftersales operations until the return of the watch

Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)

Contributes to a positive, inclusive and supportive work environment

Contributes to the store maintenance

Ensures compliance with internal control policies

Job Responsibilities

HARD SKILLS

Knowledge of luxury retail environment (minimum 2 year-experience)

Knowledge / passion for watches, new trends in lifestyle, new technologies and sports

Fluent in English + Spanish, a third language is a plus

Selling skills : client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.

Understanding of sales KPIs : traffic, conversion, sales in volume and value, ASP, mix of sales…

Knowledge of Client and Clienteling KPIs

Knowledge of digital tools

Knowledge of / interest for Brand DNA, history & collections

Knowledge of Front and Back tools

Knowledge of (Brand) Retail Procedures

Soft Skills

Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients

Open minded, excellent interpersonal and communication skills

Energetic, self-motivated, action and results-oriented

Self-starter, able to work effectively in a fast-paced and dynamic environment

Adaptable to changes, flexible, able to bring up new ideas and solutions

Team spirit, high integrity and transparency

Ability to represent the Maison in & outside the store, great presentation skills

Digitally savvy, fast learner and rigorous

Profile

Minimum of 3 years of professional experience in store or related areas. If possible, full commercial training Affinity with fashion and jewelry / watchmaking. Experience with Visual Merchandising as a sales tool. Open-minded character Good communication skills Fluent in English Predisposition to customer service