Operations Manager - B2B SaaS

Operations Manager - B2B SaaS

Key Responsibilities

Lead daily operations and ensure cross-team efficiency.

Create and implement SOPs to improve productivity and accountability.

Manage timelines, budgets, and resources across projects.

Identify operational risks and implement solutions to ensure compliance and continuity.

Act as a connector across Marketing, Sales, Finance, Engineering, and Customer Success.

Take over responsibilities currently managed by the CEO, becoming a trusted right hand.

Introduce and implement scalable frameworks (Lean Six Sigma, EOS, workflow automation).

Analyze operational and customer data to identify trends, friction points, and churn risks.

Build dashboards and reports that transform data into actionable insights.

Design KPIs and data models to measure performance and retention.

Lead initiatives to reduce churn and manage high-turnover environments.

Foster a collaborative, accountable, and motivating culture across distributed teams.

Drive execution of strategic initiatives with measurable outcomes.

Required Skills & Experience

5–10 years in operations management, business intelligence, or related functions.

Proven experience leading fast-paced, globally distributed teams.

Proficiency in BI platforms (Tableau, Power BI, Looker) and advanced Excel / Google Sheets.

Experience with ClickUp workflows and dashboards (strong plus).

Familiarity with ERP systems, workflow automation, Lean Six Sigma, EOS.

Skilled in defining, managing, and acting on KPIs and benchmarks.

Experience in SaaS, MarTech, or digital marketing industries.

Must be available for meetings between 8 AM – 2 PM EST.

Who You Are

High-energy, extroverted leader who complements an introverted CEO.

Strong communicator with fluent, confident English.

Excellent presentation and stakeholder management skills.

Empathetic and emotionally intelligent; able to inspire and motivate.

Detail-oriented with a drive for continuous improvement.

Passionate about scalable operations and delivering measurable impact.

Benefits

Contractor role with structured performance evaluation.

Feedback every 30 days to support continuous growth.

PTO to relax and recharge.

Sick leave days for health and well-being.

Global, remote-first company with distributed teams across multiple countries.

Opportunity to work closely with the CEO, directly impacting company culture, performance, and scalability.

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