Senior Project Manager

Overview

Job Title Senior Project Manager

Department : Project Management

Reports To : Operations Squad Lead

MAIN PURPOSE OF JOB

The Senior Project Manager (SPM) will both manage accounts directly assigned to them (project planning execution tracking delivery and closure using Welocalize standard processes and tools) and will support the Operations Squad Lead in large enterprise accounts.

A SPM will own relationships with the customer at the project level and work closely with Welocalize account directors and production teams to optimize delivery client satisfaction quality and profitability.

The ideal candidate is a driven but steady individual capable of building relationships across the entire project team with the flexibility and energy to thrive in a dynamic environment.

Responsibilities

• Supervision and leadership of global teams (including internal and external direct and indirect reports)
• Preparation analysis and implementation of project plans following the Welocalize standards for :
• Project Management i.e. project start standards workflow and completion; updating project status, invoice approvals, updating client information, etc.
• Creation and management of project schedules
• Creating project estimates and proposals for customer approval
• Risk assessment and strategic planning of activities to minimize potential issues
• Management of QA projects including resource management, defect management, reporting, etc.
• Working collaboratively on project and client objectives with other involved stakeholders
• Development and preparation of process documents where required
• Operating with a medium level of support including recognition and escalation in a timely manner of any issues beyond their control
• Working with the production team in the continuous improvement of project delivery and profitability
• Establishing strong relationships with both internal and external stakeholders including colleagues in other departments and vendors
• Building and maintaining strong relationships with customer contacts at the project level with measurable success in customer ratings
• Effective and timely communication with all stakeholders involved in the project(s) including clients, production, business units, etc.
• Ensuring all finance systems data is accurate and kept up to date
• Reporting including Weekly Project Status reports, Budget to Actual, Time Management and Client / Vendor related issues to other involved stakeholders
• Ensuring profit of project is maintained through the management of margin
• Planning, preparing and running quarterly business reviews with clients face-to-face

Requirements

Job Details

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