Overview
Job Title Senior Project Manager
Department : Project Management
Reports To : Operations Squad Lead
MAIN PURPOSE OF JOB
The Senior Project Manager (SPM) will both manage accounts directly assigned to them (project planning execution tracking delivery and closure using Welocalize standard processes and tools) and will support the Operations Squad Lead in large enterprise accounts.
A SPM will own relationships with the customer at the project level and work closely with Welocalize account directors and production teams to optimize delivery client satisfaction quality and profitability.
The ideal candidate is a driven but steady individual capable of building relationships across the entire project team with the flexibility and energy to thrive in a dynamic environment.
Responsibilities
- Supervision and leadership of global teams (including internal and external direct and indirect reports)
- Preparation analysis and implementation of project plans following the Welocalize standards for :
- Project Management i.e. project start standards workflow and completion; updating project status, invoice approvals, updating client information, etc.
- Creation and management of project schedules
- Creating project estimates and proposals for customer approval
- Risk assessment and strategic planning of activities to minimize potential issues
- Management of QA projects including resource management, defect management, reporting, etc.
- Working collaboratively on project and client objectives with other involved stakeholders
- Development and preparation of process documents where required
- Operating with a medium level of support including recognition and escalation in a timely manner of any issues beyond their control
- Working with the production team in the continuous improvement of project delivery and profitability
- Establishing strong relationships with both internal and external stakeholders including colleagues in other departments and vendors
- Building and maintaining strong relationships with customer contacts at the project level with measurable success in customer ratings
- Effective and timely communication with all stakeholders involved in the project(s) including clients, production, business units, etc.
- Ensuring all finance systems data is accurate and kept up to date
- Reporting including Weekly Project Status reports, Budget to Actual, Time Management and Client / Vendor related issues to other involved stakeholders
- Ensuring profit of project is maintained through the management of margin
- Planning, preparing and running quarterly business reviews with clients face-to-face
Requirements
Education Level — Masters Degree OR Bachelors Degree and experience in the industry in lieu of Masters Degree acceptableExperience — Proven track record of Project ManagementExperience working internationally or directly with international product developmentExperience in technology related companyProven Experience dealing with large clientsProven track record of success at managing large accounts / projectsExperience in authoring client documents such as SOWs, proposals, processes and post mortemsProven track record of active participation in development of processes and ideasProven track record of active participation in new client sales cycles including presentations, analysis, recommendations and relationship developmentExperience in managing financial budgets, budget reconciliation and budget reportingExperience with Translation Management Systems, e.g. GlobalSight, Idiom, World Server, SDL TMS, etc.Other relevant skills —Energy and a positive attitude with excellent interpersonal skillsThe ability to lead large diverse virtual teamsExcellent Written and verbal communication skillsStrong organizational and problem-solving skillsEffective presentation skillsAbility to build and maintain strong client relationshipsAbility to manage multiple priorities in a time-sensitive and deadline-driven work environmentMust be available to travel for work related commitmentsJob Details
Employment Type — Full-TimeExperience — yearsVacancy — 1#J-18808-Ljbffr