Implementation Specialist

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Implementation Specialist

role at

HiCareer Help new customers automate how they handle spend and reporting. HiCareer is supporting a remote‑first SaaS company (60+ employees across Europe) that provides a financial automation platform used by mid‑sized and enterprise clients. What you’ll do

Lead onboarding projects for new customers — from initial setup to go‑live Configure integrations with the clients

ERP systems (i.e. NetSuite, Xero, Fortnox)

and HR tools

(i.e. BambooHR, Personio) Set up workflows for approval chains, expense categories, and analytics dashboards Collaborate with customer success, finance, and product teams to solve configuration challenges Document best practices and create reusable templates for future implementations Track timelines and milestones in

Asana

and document processes in

Notion You’ll use tools such as

HubSpot ,

Postman , and

Google Sheets , plus the company’s own platform to test and verify configurations. What we’re looking for

2–4 years of experience in implementation, onboarding, or technical customer success Strong problem‑solving and communication skills Experience working with financial or SaaS integrations (ERP, accounting, HR, or spend tools) Confident using APIs, CSVs, or webhooks — you know your way around data mappings Organised and detail‑oriented with a customer‑first mindset Background in fintech, SaaS, or finance operations is highly valued. Why this role

You’ll be the person who turns a signed deal into a working solution — a trusted partner for both customers and the internal product team. The company has a culture that values autonomy and iteration : your ideas for improving setup flows are encouraged and implemented fast. How to apply

Apply via

HiCareer

and include a few lines about your implementation or onboarding experience. Seniority level

Associate Employment type

Full-time Job function

Customer Service Industries

Software Development and Financial Services

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