Business Analyst Assisted Channels Banking (Remote from Spain)

We are still looking for the very Top Talent...and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What we look for?

We are looking for a Business Analyst with experience in global assisted channels products (branches, contact centers) for banking transactional flows with a client from the financial sector.

High english level is required.

100% Remote from Spain

Key Responsibilities :

Gather, document, and validate functional and non-functional requirements for transactional processes in assisted channels.

Identify standardization and process improvement opportunities across countries and systems.

Contribute to the definition of the global product functional roadmap.

Collaborate with design, development, architecture, and compliance teams to ensure alignment with global standards and business objectives.

Support prioritization and backlog refinement in coordination with the Product Owner

Work closely with global and local business teams to capture needs and constraints.

Facilitate workshops and discussions to align business requirements and functional solutions.

Prepare clear and structured documentation.

Map and analyze end-to-end transactional flows and customer journeys.

Support testing and validation of new functionalities before deployment

Mandatory requirements :

Bachelor's degree in Business Administration, Engineering, Information Systems, or related field.

3–4 years of experience as a Business Analyst or Functional Consultant in the financial services sector.

Proven experience in channel transformation or transactional banking processes (understanding of assisted channel is a plus).

Strong analytical and problem-solving skills.

Experience working in agile environments (Scrum / Kanban).

Fluent in English (Spanish or other languages are a plus)

¿What can we offer?

• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
• Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).
• `Retribución Flexible ́ Program : (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan...)
• Free access to several training platforms
• Professional stability and career plans
• UST also, compensates referrals from which you could benefit when you refer professionals.
• The option to pick between 12 or 14 payments along the year.
• Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime...)
• UST Club Platform discounts and gym Access discounts

If you would like to know more, do not hesitate to apply and we'll get in touch to fill you in details. UST is waiting for you!

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.