Partnership Manager

Overview

We are seeking a Partnership Manager in Europe who will play a crucial role in managing relationships with key clients and will ensure the company's products and services are effectively delivered to them.

Responsibilities

Build and maintain strong relationships with existing clients, including casinos, online gaming platforms, and other gambling-related businesses.

Identify opportunities to expand the company's services within existing client accounts by understanding their needs and proposing relevant solutions.

Stay up to date with the company's products, understanding their features, benefits, and limitations to effectively communicate them to clients.

Provide excellent customer support by addressing client inquiries, concerns, and issues promptly and professionally.

Identify cross-selling and upselling opportunities, and work with the sales team to drive revenue growth within assigned accounts.

Collaborate with legal teams to negotiate and renew contracts, ensuring favorable terms for both the client and the company.

Analyze client data and performance metrics to provide insights, trends, and recommendations for improvements.

Ensure that clients are in compliance with applicable gaming and gambling regulations and assist them in maintaining compliance.

Regularly update clients on new product offerings, promotions, and industry trends.

Address client concerns and issues promptly, working closely with internal teams to resolve any challenges that may arise.

Qualifications

A strong understanding of the gaming and gambling industry in the European market, including regulations, market trends, and competitors, is essential.

Previous experience in account management or a related client-facing role is highly desirable.

Excellent verbal and written communication skills.

Ability to negotiate contracts and agreements effectively, ensuring the best possible outcome for both the company and the client.

Proficiency in data analysis and the ability to derive insights from data to make informed decisions.

A strong customer-centric mindset, with a commitment to delivering exceptional service and support to clients.

Adaptability and the ability to work under pressure.

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