TOD'S Group - Sales Assistant - ECI Madrid

Mission : contribute to the store's turnover and ensure customer satisfaction

Main activities :

Achieve and develop the sales of the store :

Take care of the customers and respect the selling ceremony

Present the products and the brand's universe to customers

Identify the client's needs

Be proactive concerning the product offer

Finalize sales

Develop multiple and complementary cross-selling

Ensure product exchanges

Take charge of special orders

Build customer loyalty

Collaborate in the management of stocks, restocking and inventories

List new products and their prices in store

Respect brand image

Provide a courteous welcome to customers and follow up on orders taken

Ensure the personalized follow-up of each customer in compliance with quality standards, by embodying the image of the brand

Ensure the shelving of products by ensuring their compliance with brand standards

Profile : Experience

Experience in the sale of luxury and fashion world with a strong shoe product sensitivity

Experience in customer service professions

Aptitudes

Excellent presentation and oral communication

Good knowledge of luxury sales and hospitality techniques

Strong sense of customer service

Adaptability, flexibility, team spirit

Fluent Spanish and English

• Please send CV attached

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.

Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.