eCommerce Customer Service Representative- English market

At Revlon , we’re passionate about all things beauty and inspiring women to ‘Live Boldly’. Since the launch of the first opaque nail enamel in 1932, Revlon has provided our consumers with high-quality products that deliver sophisticated glamour. Today, Revlon 's diversified portfolio of brands is sold in more than 150 countries and includes some of the world’s most iconic and desired brands in color cosmetics, skin care, hair care, hair color, and fragrances.

At Revlon , we are equally passionate about our team! We celebrate success, invest in health and wellbeing initiatives, and offer professional development programs designed to unlock potential.

E-commerce Customer Service Representative

Functions

This position involves executing the Order to Delivery Process to support the sales department. It is the first contact for our customers regarding service level performance. Customer service must monitor daily operational KPIs to analyze inefficiencies and implement corrective actions, always aiming for excellence in service level.

Essential Responsibilities :

• Manage customer service activities to ensure excellent service.
• Oversee the order management cycle, ensuring accurate processing from purchase to delivery.
• Collaborate with Supply Planning, Distribution, and Finance to meet objectives and plans.
• Support Sales & Marketing in achieving sales targets, keeping information updated for sharing and validation.
• Coordinate databases (Customer & Material master data) to prevent complaints, returns, and credits due to incorrect data.
• Participate in continuous improvement efforts to enhance order process quality and efficiency.

Requirements :

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