We are looking for a proactive and client-focused professional to join our team as a Technical Account Manager / Project Manager. The ideal candidate will be fluent in German and have at least 2 years of experience in client-facing or technical environments.
Responsibilities
- Act as the primary point of contact between the client and internal team
- Provide clear and responsive communication via email and phone (including on-call support)
- Understand the client's business needs and help coordinate the delivery of services accordingly
- Foster strong, long-term relationships based on trust and reliability
Incident & Request Coordination
Assist with the coordination of incidents and service requestsFollow up with internal departments to ensure timely resolutionKeep clients informed about ongoing issues and progress updatesSupport the documentation and follow-up of infrastructure changeProject Coordination
Help plan and monitor small to mid-sized projects with support from a senior team memberCoordinate schedules, meetings, and project tasksTrack project status and communicate updates to clients and internal stakeholdersSupport testing and implementation phasePromote process improvement and clear documentationRequirements
Fluent German (C1 or above)2+ years of experience in a client-facing or coordination roleStrong organizational and communication skillsAbility to manage multiple tasks and priorities with a service-oriented mindsetOffer and Benefits
Exciting, international field of activity full of globally scaling cloud and hosting technologiesFixed salary and flexible benefits such as health insurance, daycare allowance, and meal vouchersFlexible working hours to organize your schedule according to your needsAbility to work remotely or in any of our offices located in Logroño, Madrid, Barcelona, Seville, Valencia, or BilbaoInvitation to our Arsys events, held twice a year, where we team build and celebrate with our employeesPersonalized training in cutting-edge technologies, certifications, or any area that interests youWe have a motivated, innovative team that is continuously learning. A culture where your opinion and initiative matter. We want to hear your ideas and see you put them into practiceIf you have a technical background, speak fluent German, and are looking for your next professional challenge — apply
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