Technical Account Manager, Supplier Connectivity, Remote Spain

About Us :

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.

Job Description

The Technical Account Manager is responsible for B2B integrations with hospitality services suppliers (chains, bedbanks, platforms, etc) as well as managing their business-as-usual connectivity projects at technical level.

In addition to proactive supplier and relationship management, you will serve as an escalation point for issues that impact the supplier success by effectively fielding and working closely with the engineering and commercial teams to resolve cases or proactively identify improvements, optimizing their feeds.

The role combines technical background with analytics and business implications, working on implementing new solutions / defining technical requirements / improvements along to IT / Product Management / Commercial teams / Suppliers.

Main Responsibilities :

• Monitor and report key performance metrics that reflect supplier operational status and turnover
• Investigate and propose to the Product Team potential improvements or upgrades in the supplier connectivity, gathering requirements and supporting the business case / tests definition
• Manage & Optimize each account assigned tunning the technical setups, allowing to distribute the right product reaching highest possible accuracy
• Keep continuous contact with providers (conference calls, visits…) to understand their inputs and propose solutions that benefit both parties
• Keep technical information about supplier connectivities well documented / up to date.

Required Skills

Experience

Qualifications

Key Challenges

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work :