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Engine Field Service Technician - Level II
CumminsMadrid, Comunidad de Madrid, EspañaHace 6 días
Descripción del trabajoProactive and Customer-Oriented Approach : Being proactive in identifying and addressing customer needs and maintaining a customer-first mindset will help you build strong relationships and ensure customer satisfaction. Strong Diagnostic Skills : The ability to translate customer complaints into effective troubleshooting plans, using specialized tools and software to diagnose and resolve issues accurately, is crucial. Knowledge of Power Generation Systems : Demonstrating a thorough understanding of power generation systems and adhering to safety standards will enable you to diagnose and repair systems efficiently and safely. Effective Communication and Teamwork : Communicating clearly and handling complex situations, whether working independently or as part of a team, will ensure smooth operations and successful repairs. Apprentice Certified Power Generation / Electrical Technician (Preferred) Vocational diploma from relevant technical institution Current relevant electrical certification Locally valid driving permit Medium English level Medium level field service work experience. Previous experience in the industrial field, generating sets, diesel mechanics in general. Experience preferably in the Data Center environment. High experience in diesel generators. Intermediate level knowledge of and / or experience with power generation products Availability to cover emergency services.
Overview
DESCRIPTION
We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Distribution Business Segment in San Fernando de Henares, Spain.
This role requires up to 50% domestic travel frequency and 10% international travel frequency.
In this role, you will make an impact in the following ways :
- Efficient Repairs : By diagnosing and completing fewer complex repairs on generators and components, you'll ensure minimal downtime for customers, enhancing their satisfaction and trust.
- Customer Engagement : Your courteous and professional interactions will build strong relationships with customers, fostering loyalty and repeat business.
- Proactive Service : Anticipating and addressing customer needs promptly will demonstrate your commitment to excellent service, leading to positive customer experiences.
- Technical Expertise : Using specialized tools and following procedures to diagnose and repair issues will showcase your technical skills and ensure high-quality repairs.
- Preventative Maintenance : Performing scheduled maintenance activities will help prevent future issues, ensuring the reliability and longevity of power generation products.
- Problem Escalation : Escalating unresolved issues to more experienced technicians or supervisors will ensure that complex problems are addressed efficiently, maintaining service quality.
- Accurate Documentation : Completing necessary documentation accurately will support warranty claims, quality control, and service records, contributing to operational efficiency.
- Safety and Compliance : Health, Safety, and Environmental policies will ensure a safe working environment and compliance with regulations, protecting both you and your customers.
Responsibilities
To be successful in this role you will need the following :
Qualifications
Education / Experience :
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Technician
ReqID
Relocation Package No
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Field Service Technician • Madrid, Comunidad de Madrid, España