Operations Specialist – Marketing / Advertising Agency

Omega CRM Consulting is looking for a Agency Management Specialist that would like to collaborate with one of the top global pharmaceutical companies.

We are looking for an Agency Management Specialist to join our team and support the implementation, compliance, and performance monitoring of our Agency Management Program. This role will ensure agencies meet expectations in alignment with company processes and financial requirements, while fostering collaboration with internal and external stakeholders.

Key Responsibilities

1) Onboarding & Processes

Act as the main Point of Contact for daily operational support of agencies.

Coordinate and provide agencies with all necessary onboarding information to ensure compliance with Boehringer requirements.

Support the setup of new agencies for future launches and ensure SLA compliance.

Collaborate with internal stakeholders (Marketing, Medical, Sourcing, etc.) to confirm processes are implemented and followed.

2) Training & Compliance

Ensure agencies’ training compliance, maintaining and updating training curricula.

Act as a point of contact for sharing new training needs with agencies.

Analyze and report on services provided by agencies and new functionalities of the system.

Serve as System Owner and coordinate with Global Capability Owners for future improvements.

3) Performance Management

Ensure agencies deliver as agreed in their Service Level Agreements (SLAs).

Monitor metrics and prepare Business Review Meetings with stakeholders.

Interpret and communicate performance analysis and results to the organization.

4) Financial Management

Support the rollout of new finance systems, ensuring continuous improvement and vendor relationship management.

Manage implementation phases : agency selection, onboarding, monitoring, and adoption of finance systems.

Lead reconciliation processes, reporting, and action planning.

Experience & Skills

Mandatory : Experience working with or within agencies, preferably as an Account Executive or in a similar client-facing role.

3–5 years of experience in Agency Management, Vendor Management, or Procurement roles.

Proven track record in project management and implementation of new systems / processes.

Experience in training compliance, SLA management, and performance monitoring.

Background in financial management processes is a plus.

Previous exposure to global or matrix organizations preferred.

Strong communication skills and ability to manage internal / external stakeholders.

Customer-oriented and empathetic approach.

Ability to interpret and report on data, metrics, and financial analyses.

Strong team collaboration and cross-functional leadership.

Skills in change management and driving adoption of new systems.

Analytical mindset with continuous improvement orientation.

What do We offer

Permanent contract.

Flexible Schedule. We make it easy. Balance your professional and personal life.

Trainings & Certifications. Improve your skills and get the official certificate from our main partners.

Home Office.

Flexible retribution (public transport ticket, Ticket restaurant, …).

Health insurance.

OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.