Expert Project Manager IT

Customer Care Specialist

Customer Care Specialist

Manage the assigned client portfolio, meeting the agreed deadlines for each process and ensuring optimal quality in the results delivered. You'll be the voice of our client — a leading financial institution — providing top-tier customer service in both German and English, via phone and email. Provide services that satisfy our customers' needs to ensure global compliance and sustainability and improve performance. In this role, you will play a key part in providing exceptional support to our customers and ensuring their needs are met. You will support the development of brand strategies for the Spanish market while collaborating closely with both local and international teams. NewCold is a service provider in cold chain logistics with a focus on the development and operation of large, highly automated cold stores.

Job Requirements

To manage the delivery of policies and strategies that minimise and mitigate risks to improve Health and Safety resilience throughout TJX Spain. Provide advice and guidance on all Health and Safety issues to raise awareness and enable compliance through effective Health and Safety management programmes. Work with key stakeholders to agree and implement corporate business goals and objectives.

Key Responsibilities

Develop and implement policies for TJX Spain to raise the profile and understanding of Health and Safety related risks.

Provide guidance, support and advice to all divisions within the Region and In-Country to ensure legal compliance.

Effectively communicate EU corporate policy, procedures & arrangements to key stakeholders & External bodies. Liaise with regulatory bodies, National Institute for Safety and Hygiene at Work, Labour and Social Security Inspectorate and Fire Services as required as appropriate.

Identify, research and risk assess the impact of new Health and Safety legislation across the region, work with team business partners to devise European amendment proposals, provide reports and work with the regional managers to manage change to ensure corporate and legal compliance.

Develop and maintain strong effective cross-functional business partnerships across the region and work with Stakeholders to raise compliance and facilitate solutions in High Risk areas.

Support development, manage and Implement Health and Safety education programs for store, offices and distribution teams to ensure roles and responsibilities are fully understood and policies are adhered to.

Build effective External and internal relationships and networks to ensure legal compliance and industrial / retail knowledge

Manage & Investigate serious incidents and provide appropriate recommendations and support to influence risk reduction through policy change.

Skills, Knowledge & Experience

Minimum professional qualification to Occupational Safety and Health (OSH) specialist at Senior Level or equivalent

Fire safety knowledge

English advanced language skills

Ability to build and influence effective partnerships with Key Stakeholders

Demonstrates strong leadership skills

Strong understanding / knowledge of the off price model

Results Driven

Strong presentation skills, Analytical and reporting skills

Ability and flexibility to travel requirements

Please submit your CV in English

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