Customer Service Representative Spain

Overview

As a Customer Service Representative at Cordstrap, you will play a crucial role in providing excellent service to all customers in Spain. You will be the first point of contact, ensuring a smooth and positive customer experience while collaborating with internal teams to address orders, product inquiries, and financial matters. In this role you will report to the Customer Service Team Leader for the designated market.

Responsibilities

• Act as the first point of contact for customers in Spain, ensuring a positive experience;
• Manage incoming orders and calls, accurately recording interactions in the CRM system;
• Serve as the primary contact for product and sales information;
• Achieve KPIs and identify root causes of customer issues;
• Initiate and lead improvement initiatives to enhance customer satisfaction and efficiency.

What we like to see in you

You are customer-focused, have a strong understanding of your customers’ needs, and excel at prioritizing and problem-solving. You thrive on cross-functional collaboration, are eager to learn, and have a can-do attitude.

In addition, you possess

Why would you apply?

Cordstrap offers a challenging and varied role in an international environment. You will work in a motivated and driven Customer Service team of 18 colleagues.

You can also expect :

Where will you work?

Cordstrap is a global leader in cargo securing, with over 50 years of experience in protecting shipments worldwide. Inspired by the innovative spirit of its founder, Fred van Eck, Cordstrap continues to develop the most effective and innovative solutions for safe transport of goods.

Cordstrap’s mission is to ensure customers worldwide can rely on the safety of their cargo. With a strong focus on quality and safety, Cordstrap leads the way in customer satisfaction. Over 25,000 companies globally trust their expertise and innovative products, which meet the highest standards of safety and quality. Perhaps you’ll soon be part of this success!

What now?

Are you excited about this vacancy? Or would you like to know more? Apply now or get in touch with me. Hopefully, we’ll speak soon!

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