Operations technician

Roles and Responsibilities Underwriting Operations Create / validate bookings in policy admin / finance systems per Business Instructions received in a timely manner before close periods; Perform data quality checks (parties, terms, taxes, coding) and obtain missing info; Triage and manage submission inboxes and trackers; ensure SLA adherence; Execute standard QA checks and escalate deviations by working with the Local Operations team, UW Operations team Lead , and IT implementations to review and monitor key underwriting controls related to production; Produce standard and ad-hoc reports as required in coordination with the UW Ops Team Lead; Understand and work on all Operations and Administration systems SPARC & Eclipse understanding system capabilities and existing manuals related to system usage maintaining latest updates in course; Ensure taxes are correctly processed internally into the booking system as instructed by local office; Store, file and follow up for EU branches on signed QA and report missing ones

• if any for booking workload control; Ensure all risk and policy queries are communicated through the appropriate channels and responded to in a timely manner in collaboration with Local coordinator and UW Operations team lead; Report priority matters recognized when these need to be escalated such as rejections or raising issues related with production booking which affect month reporting; Complete, fill and maintain updated production report files in order to track EU offices workload related to bookings; Participate, understand and assist in the implementation and improvement of the Underwriting Process of the branch and follow up processes and internal rules and controls as established. Finance Operations Assist in matching and allocating inwards cash related to existing bookings in a weekly basis focusing in keeping older debt and Unallocated cash empty; Ensure stage and comments for Finance team regarding debt status are up to date in the finance system / tool; Manage the issuance of monthly statement to the brokers and peers and coordinate with the business regarding outstanding premiums within the credit control local teams. Save all statements, bordereaus and closings per client in daily basis; Follow up coinsurance / Claims and other outwards payments are done and identified; Assist with credit control and provide support to the credit control team with aged debt and excess cash queries when required as well as data reporting; Ensure while coordinating with the credit control team, that important and big close due debt accounts paid into the bank are managed as a priority for signing to avoid amounts impact and get the premiums dully paid as early payments; Assist with and investigate any directly received cash in the bank accounts to establish allocation to policies identifying and controlling missing amounts; Undertake other appropriate ad-hoc tasks as requested by the management team. Experience 0–2 years in operations / admin (insurance, banking, or shared services); High attention to detail; comfortable following Standard Operating Procedures; Working knowledge of Excel and collaboration tools (Share Point, Teams); Experience with policy admin or underwriting systems desirable; Prior shared-service or hub experience desirable; English B2 / C1. Skills Process discipline, ownership, curiosity to learn, service orientation, resilience under SLA pressure, teamwork in a hub model. Compliance and controls : Basic understanding of controls, data privacy, and documentation discipline; comfortable working with auditable processes. Systems & IT MS Office – Excel, Word and Outlook; Underwriting systems; Proficient computer skills, ability to understand new systems. Qualifications Diploma in Business / Finance / Economics or equivalent.