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Customer Support Representative (German & English Speaker)

Customer Support Representative (German & English Speaker)

Cross Border TalentsMálaga, Andalucía, España
Hace más de 30 días
Descripción del trabajo

Overview

Job Summary : We are looking for a bilingual Customer Support Representative fluent in German and English to join our customer service team. You will be the primary point of contact for our German-speaking customers, ensuring a seamless, high-quality support experience across all communication channels. This role requires strong communication skills, empathy, and a problem-solving mindset.

Responsibilities

  • Provide outstanding customer support via email, chat, and phone in both German and English.
  • Resolve customer issues by identifying problems, offering solutions, and ensuring follow-up.
  • Maintain detailed and accurate records of customer interactions using our CRM tools.
  • Collaborate with internal teams (product, technical support, logistics, etc.) to resolve complex issues.
  • Help maintain and update customer support documentation and FAQs in both languages.
  • Monitor customer feedback and share insights to improve the overall customer experience.
  • Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.

Required Qualifications

  • Fluent in German C2 or native-level and English (written and spoken).
  • Previous experience in customer support, call center, or help desk roles.
  • Strong written and verbal communication skills.
  • Ability to work in a fast-paced, team-oriented environment.
  • Tech-savvy with proficiency in tools like Zendesk, Salesforce, Intercom, or similar platforms.
  • Excellent problem-solving skills and attention to detail.

    • Preferred Skills

  • Experience in e-commerce, SaaS, or technology-based companies is a plus.
  • Basic knowledge of CRM systems and support software.
  • Ability to handle technical queries or escalate them appropriately.
  • Familiarity with KPIs and service-level targets.

    • What We Offer

  • Competitive salary and benefits package.
  • Flexible work schedule
  • Training and development opportunities.
  • A supportive, inclusive, and international work environment.
  • Opportunities to grow within a fast-scaling organization.

    • If you're passionate about customer service and fluent in both German and English, wed love to hear from you!

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    Representative German • Málaga, Andalucía, España