Customer Success Manager

Join one of the most exciting global innovators in medical AI, transforming the way hospitals and clinicians approach MRI imaging! This rapidly growing healthtech company combines cutting-edge deep learning and imaging science to make MRI scans faster, more efficient, and more accessible all without compromising image quality.

Their award-winning AI technology is already being used in hospitals across Europe, the US, and Asia, helping thousands of patients every day by reducing scan times, improving workflow efficiency, and enhancing diagnostic outcomes.

Now expanding across Spain, they’re seeking a Customer Success Manager to ensure every customer experiences the full value of their breakthrough solution.

The Opportunity

This is a unique chance to be part of a revolutionary shift in medical imaging, where innovation meets real clinical impact. You’ll work directly with hospitals and imaging teams, helping them implement and optimise a transformative AI solution that’s changing how radiology operates.

You’ll act as the bridge between cutting-edge technology and clinical excellence, guiding customers through onboarding, setup, and ongoing success.

Key Responsibilities

• Lead customer onboarding and product installation, ensuring seamless integration with MRI workflows and network systems.
• Optimise MRI scan parameters and configurations to deliver the best results from the AI solution.
• Provide hands-on training and technical support to clinical teams and channel partners.
• Collaborate closely with Sales, Business Development, and Product Operations teams to align on customer needs and rollout plans.
• Address customer inquiries and ensure consistently high levels of satisfaction.
• Gather feedback from users and communicate insights to the global product team to drive continuous improvement.
• Travel regularly to customer sites across Spain to provide on-site support and relationship management.

What We’re Looking For

Why You’ll Love This Role