UX Researcher, Amazon Business

Overview

Amazon Business ( launched in 2015 to meet the business purchasing needs of commercial, government, education and non-profit customers of all sizes worldwide. Today, Amazon Business is loved by diverse customers in 10 countries worldwide (and growing), ranging from the largest companies in the world to sole proprietors. We’re looking for an enthusiastic researcher to explore the world of business customers. Your focus will cover all aspects of UX research, from learning more about our customers to uncover problems that need to be solved to evaluating the impact of our designs. This position will help Amazon Business (AB) realize its enormous potential to help businesses flourish by providing AB the insights it needs to make better decisions for our customers. We employ a variety of methods to generate the insights for multiple stakeholders, including product teams, sales, and marketing. You will help us reinvent business purchasing and delight customers. You will work with product and engineering leaders across the global organization, driving mechanisms to connect those teams’ work into a single, holistic, end-to-end experience for business customers.

Responsibilities

• Work closely with product, design, and engineering partners to identify needs, prioritize high-impact research opportunities and develop research roadmaps
• Plan and execute research a wide variety of research activities with customers and prospects, using mixed methods
• Generate ideas on new or more efficient ways to answer questions that we have about customers
• Collaborate with other stakeholders (designers, product team, marketing, legal...) to solve problems with data (generate insights from business analytics and customer feedback)
• Work across all of Amazon to drive better research practices and bring attention to business customers
• Visibilize the value of human-centered research in the organization
• BA / BS degree in Anthropology, Human Factors, Psychology, HCI / Computer Science, Design or related fields
• Substantial experience in both qualitative and quantitative research methods (5+ yrs)
• Strong portfolio of past work experience and deliverables demonstrating impact across charters in large organizations
• Excellent verbal and written communication skills (technical, business and executive audiences)
• Demonstrated ability to successfully deliver against role responsibilities, working with minimal guidance and direction in a fast-pace environment
• Experience in B2B or B2C e-commerce or financial services
• Experience in dealing with stakeholders in large organizations
• Demonstrated success with driving innovation or product / design decisions through research insights

EEO and Privacy

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

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