Collections Director - Iberia

At WiZink Bank, we are seeking a highly organized Collections Director for Spain & Portugal.

The ideal candidate will be responsible for developing innovative solutions, conducting problem analysis, and assessing technical information from various sources. This role requires strong analytical and conceptual thinking skills, as well as the ability to adapt and process complex information in a dynamic and heterogeneous environment.

Key Responsibilities :

• Responsible for day-to-day strategies and performance of overdue / delinquent accounts, as well as the creation and improvement of collections processes.
• Manages performance objectives of collections and drives for results, including collections budget management (9M€-11M€).
• Supervises daily activities and maximizes efforts of staff in their collection efforts, with special emphasis on delinquent accounts, including outsourced collection activity through designated DCAs, Debt Sale support and trasnformation of the Collections area to streamline costs and process measures. Ensure accurate project’s requirements and project’s lifecycle follow up on Collections initiatives or transversal projects impacting area.
• Responsible for the supervision and development of the Collections staff- Provides and documents performance feedback through side-by-side coaching, performance reviews, mentoring, goal setting and deficiency management.
• Analyzes and assesses collection issues falling outside Company policies and guidelines and determines course of action for resolution.
• Improves customer satisfaction and call quality by monitoring and providing feedback. Resolves customer disputes and negotiates settlements with customers.
• Provides robust reporting of Collections analytics to support strategic and day-to-day operations, and Collections operational strategy.
• Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace.

Key Skills & Requirements :

What do we offer?

Job application and recruitment process :