Operations Maintenance Manager

Overview

Technical Operations & Maintenance Service Manager

We are seeking a highly skilled Technical Operations & Maintenance Service Manager to oversee the delivery of O&M services on behalf of several clients.

The role involves understanding contractual O&M requirements, developing strategies to meet these needs, coordination of internal and external resources, and reporting to and liaising with clients and management teams.

Main Responsibilities

Provide end-to-end solutions including roadside and back-office systems maintenance

Ensure contract compliance and organizational policies

Coordinate activities of supporting internal and external teams

Measure, record, and report KPI performance and trends, key maintenance interventions

Coordinate scheduled maintenance

Coordinate incident response and unscheduled maintenance

Manage key subcontractors, partners, and vendors

Ensure effective asset management, equipment spares

Required Skills and Qualifications

General Management : Excellent communications, relationship management

Excellent planning, coordination

Ability to link non-technical and technical teams

Subcontractor management

Comfortable working with contracts, dealing with conflict, disputes

Change management

Financial Management : Excellent budget setting, P&L management

PO and invoice management

Strong technical operations, maintenance skills (e.g. for IT infrastructure, networks)

Strong understanding of ITIL framework for IT service management

Experience with service desks, ticket management processes and tools

Requirements

At least 5 years' experience in a similar role

English and French is required

About This Role

This is an exciting opportunity to join our team and deliver high-quality O&M services to clients.

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