Salesforce Business Analyst

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over

2,500 laboratories and business facilities

across 115 countries, supported by a team of

99,500 dedicated professionals

with over 145 years of service excellence.

Job Description

As a

Salesforce Business Analyst, you will be part of our Customer Experience Program IT team, focusing on

deploying and integrating our sales and marketing applications within the SGS IT ecosystem.

You will collaborate with business units, bridge IT and business stakeholders, and contribute to the digital transformation of our customer engagement processes.

SGS operates in a dynamic and global environment and

this role involves interaction with stakeholders across various countries on high-visibility projects within Salesforce

ecosystem including : Sales, Customer Service and potentially revenue and marketing clouds as well as some others applications part of our landscape. All our projects led

from our digital hub in Madrid.

1. Stakeholder Engagement

Build and maintain trust with key business stakeholders. Lead workshops to capture, clarify, and document business requirements.

2. Requirements Management

Work with Business Product Owners to prioritize requirements and assess business value. Conduct impact analysis, document functional designs, and create process flows, user stories, and acceptance criteria. Support solution validation and guide super users during UAT.

3. Data-Driven Analysis & Reporting

Design dashboards and KPIs to enable informed, strategic decision-making.

4. Change Management & Deployment

Support creation of training materials and sessions. Coordinate deployment plans to ensure smooth transitions and integration.

5. Hands-On Salesforce Administration and Integration

Apply Salesforce administration skills to PoCs and configure integrations with third-party apps (e.G., On24, LINQ, Ellisphere, Captello, Pandadoc)..

6. Collaboration with IT and Vendors

Work with IT teams and external vendors to ensure aligned, high-quality service delivery. Support incident management with the application maintenance team.

Qualifications

Bachelor's degree in Computer Science or a related field.

Solid experience in business analysis

within a high-technology or software development environment, including system administration and configuration

of Salesforce (Sales, Service, and Experience Clouds).

Salesforce Certifications are a plus.

Previous

experiences working in a global and / or multinational company

Proficiency in

Agile methodologies

(SCRUM, SAFE, Kanban)

and Application Lifecycle Management.

Competence in business analysis techniques, such as process modelling, requirements analysis, user requirement specification and user story creation.

Strong English

communication skills (additional languages are advantageous).

Additional Information

Why SGS?

Be part of a globally recognised leader in the Testing, Inspection, and Certification (TIC) industry.

Flexible schedule and

hybrid work model (50% remote).

Continuous learning through SGS University and Campus.

Apply Now :

At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team