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IT Operations Specialist

IT Operations Specialist

Omega CRM, A Merkle Companygijón, España
Hace 2 días
Descripción del trabajo

Omega CRM Consulting is looking for a IT Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.

The system lead is responsible for :

  • System Lifecylce / Compliance documentation
  • Coordinating and scheduling backup / recovery & Performing Disaster Recovery Testing
  • Service Level Agreement monitoring
  • Access & identity monitoring
  • Coordinating (but not performing) server and database patches
  • (Audit trail &) error log monitoring
  • Enhancementconfiguration changes to software
  • Coordinating software management
  • Interfacing / Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
  • Performing Incident & Problem Management
  • Performing System Lead GxP Assessments in coordination with Validation Manager
  • Performing Change Management
  • Supporting Deviation and CAPA management
  • Performing frequent system performance checks
  • Drive the system lifecycle management
  • Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
  • Decommissioning (Retiring) systems
  • Coordinating System Archiving

Experience & Skills

  • Windows System Administration
  • Windows Server Database
  • Citrix
  • Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking, operating systems etc.
  • Experience in SAP BASIS a plus.
  • A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
  • Experience working with systems supporting Quality (e.g. labs and environmental monitoring) a plus
  • Customer oriented
  • Must be well organized, structured and methodical
  • Excellent communication skills both written & verbal
  • Be able to work successfully on a team
  • Excellent English speaking, reading & writing skills
  • Other languages such as German, Japanese, Mandarin, Spanish a plus
  • Be able to present information effectively

    • What do We offer

  • Permanent contract.
  • Flexible Schedule. We make it easy. Balance your professional and personal life.
  • Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
  • Home Office.
  • Flexible retribution (public transport ticket, Ticket restaurant, …).
  • Health insurance.
  • OMEGA in action. Our commitment to a better society is not just an intention.

    • About us

    Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

    Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

    With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

    We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

    Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

    At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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    It Specialist • gijón, España