Payments & Fraud Specialist

At Desigual, we have been making a difference with creativity, boldness, and energy for 40 years. In 1984, our founder, Thomas Meyer, transformed a pair of jeans into the Iconic Jacket that started our story.

If you consider yourself a methodical, proactive, and analytical person who wants to be part of a dynamic team, we are looking for a Payments & Fraud Specialist to join our HQ in Barcelona.

Main Responsibilities...

1. Payments monitoring :

Monitor and control the online payments and credit collections processes, detecting incidents and delivering them to the competent resolution teams, as well as monitoring the status and the performance of the improvement actions, in order to maximize the profitability of the channel sales billing, reduce economic losses and improve the shopping experience.

2. Payment’s continuous improvement :

Monitor payment system performance and proactively identify opportunities for improvement. Ensure the best Customer Journey related to Payment Methods for desigual.com. Implement new payment methods and improvements to ensure the business goals

3. Order's balance :

Perform the daily order's balance, ensuring the proper integration of online orders in the systems, detecting incidents on the process that may adversely affect to the shopping experience, delivering them to the competent resolution teams, and monitoring the status and the performance of the improvement actions.

4. Fraud prevention on online shopping :

Design, optimize and ensure the implementation of fraud protection and detection systems and rules, advising on new measures and processes to prevent and reduce frauds, and coordinating its execution with the proper teams / Areas / Departments. Perform anti-fraud reviews, analyzing the orders that are suspected of fraud, monitoring the results and implement corrective plans to minimize them.

What we offer you?

• 🗓️ 4-day work week : we work 34 hours in a 4-day work week to boost creativity and work-life balance. We also offer flexible start and finish times.
• 🌊 Offices overlooking the sea : we are located in Barceloneta, facing the Mediterranean Sea. The views inspire us and the surroundings allow us to enjoy a healthy lifestyle : playing sports, cycling or walking to work, or eating outdoors.
• 💼 You can make your salary more flexible by allocating it to services such as health insurance, transportation, childcare, and food. In addition, you can enjoy coffee, tea, and fresh fruit every day.
• 👗 Make your wardrobe unique : you will receive a 50% discount on our collections.