Store Director

Store Director

Location : Madrid

Reporting too : Head of Retail

Our client is a fast-growing international fashion brand known for its creative spirit, bold identity, and rapid retail expansion across Europe and beyond. Over the past seven years, they’ve reimagined the sneaker space, transforming everyday footwear into a canvas for individuality and modern style. With over 40 retail locations worldwide—and more on the way—they continue to build a brand where authenticity, artistry, and innovation thrive.

As part of their continued growth, we are seeking an experienced and dynamic Store Director to lead the flagship boutique in Madrid . This role will be pivotal in delivering commercial success, strengthening team performance, and representing the brand to both local and international customers. You’ll be responsible for full store operations, while also aligning your team with the global brand vision and strategy.

Key Responsibilities

Strategic Retail Leadership

Define and implement a tailored commercial strategy that reflects company goals and local market opportunities

Align store operations with wider global retail strategies and brand positioning

Monitor KPIs and drive performance improvements through data-driven decision-making

Team Leadership & Development

Recruit, lead, and develop a motivated, high-performing team that embodies the brand’s culture and values

Conduct regular performance reviews, team briefings, and training to drive results and engagement

Foster a collaborative and energetic work environment focused on delivering best-in-class service

Operational & Inventory Management

Ensure efficient stock control, inventory accuracy, and compliance with visual and operational standards

Coordinate with HQ and logistics teams for replenishment, product launches, and visual updates

Maintain all internal processes and reporting systems to ensure smooth day-to-day operations

Customer Experience Excellence

Deliver an elevated, personalised service for both local and international clients

Handle escalated customer inquiries with a solution-focused approach

Champion a customer-centric culture and ensure that every touchpoint reflects the brand's values

Market Awareness & Growth Contribution

Act as the brand’s representative in the Madrid market, staying informed on industry trends, competitor activity, and client behaviour

Support regional retail initiatives, future openings, and brand activations

Your Profile

Minimum 3 years of experience in a Store Manager or Store Director role within fashion, footwear, or premium / luxury retail

Proven track record in leading sales teams, meeting targets, and managing all aspects of store operations

Fluent in Spanish and English , with excellent communication skills across teams and customer segments

A natural leader with strong organisational, analytical, and interpersonal skills

Passionate about fashion, innovation, and delivering a standout customer experience

Knowledge of visual merchandising, stock planning, and retail systems

Why Join Our Client?

Be part of an international brand on an exciting growth journey

Receive seasonal product gifting and generous employee discounts

Enjoy flexible scheduling, early Friday finishes, and a hybrid work culture where well-being matters

Join a dynamic, creative team where your ideas and contributions truly count

Company Culture

Think Big – Bold thinking and limitless ambition shape everything they do

Make It Happen – Ownership, energy, and initiative are core to their success

Live the Brand – Pride in authenticity, creativity, and meaningful connection

Stronger Together – Teamwork, diversity, and shared goals drive long-term growth

Our client is committed to fostering an inclusive, equitable workplace that reflects the diversity of the communities they serve. All employment decisions are made based on qualifications, merit, and business needs.

Please note : Due to the volume of applications, we can only respond to candidates shortlisted for the next stage.