End User Support Manager (SCCM + Intune)

EMEA Recruitment is supporting a leading International Organization in recruiting a highly skilled End User Engineering (EUE) Sr. Engineer . This role is pivotal for the technical delivery of the global EUE strategy, focusing on the security, management, and automation of end-user devices.

This is an ideal opportunity for an experienced engineer who excels at maintaining and evolving the latest Microsoft technologies within a large-scale, global, hybrid environment covering both IT and OT (Operational Technology).

Reporting to the Modern Work Operations Senior Manager, the EUE Sr. Engineer's role is to conduct the technical delivery of the global EUE strategy and provide L3 support to service providers contracted to support end-users in global IT and OT.

You will be responsible for maintaining and enhancing the various technologies and processes used to deliver, secure, manage, and automate end-user devices across the company. The scope of management includes >

3000 Windows endpoints, Responsibility also extends to the various applications owned by EUE and their infrastructure, supporting over 700 device models across more than 10 vendors in a truly modern hybrid workplace.

In collaboration with the core EUE engineering team, you will contribute to the overall strategy and planning for the EUE roadmap and be expected to assess, propose, PoC, and execute solution delivery within the team’s realm of support.

Technical Strength :

Architecture, engineering, and administration of MEM / MECM (Microsoft Endpoint Manager / Configuration Manager) environments.

Policy management of devices using AD GPO and Intune .

Automation of CI / CD pipelines and proactive remediation solutions.

Directory management within Azure / Active Directory .

Report creation / enhancements for EUE supported technologies (Incidents, devices, patches, etc).

Microsoft 365 solution management and support (Teams, SharePoint, OneDrive, Outlook, and more).

Operational Support & Mentoring :

Incident resolution and problem management of items escalated by L1 / L2 support staff.

Supporting the management of numerous vendors reporting through the EUE team.

Implementing proactive remediation strategies to prevent issues before they impact end-users.

Utilizing tools like Nexthink and Microsoft Intune Endpoint Privilege Management (EPM) to enhance security and efficiency.

Providing mentorship and support to Level 2 staff, and creating / maintaining a comprehensive knowledge base.

Key Technologies and Applications :

Microsoft Endpoint Manager (Intune & Autopilot, Configuration Manager CM)

Active Directory (Hybrid) & Group Policy Management

Endpoint security, Vulnerability management, 3rd party app patching

Log aggregation, Encryption, Application packaging

Virtualization technologies, Print Management

Windows Server Technologies (KMS / ADBA, WSUS, Print / FS)

Microsoft 365 and Microsoft Power Platform

If you are interested in applying for this End User Manager role, please register your interest using the link below. Alternatively, please send your CV to Lidia.zawistowska@emearecruitment.com

Due to the high volume of applications we receive, we’re only able to contact those selected for the next stage of the process. If you haven’t heard from us within five working days, unfortunately your application has not been successful. Please continue to explore future opportunities at www.emearecruitment.com

EMEA Recruitment is committed to promoting Equity, Diversity and Inclusion in the workplace. We act as a neutral third party in the recruitment process, basing our candidate searches on skills and experience. We do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion / beliefs, or sexual orientation.