Insurance Digital Distribution Manager - SCF HQ

Overview Insurance Digital Distribution Manager - SCF HQ

Santander, Boadilla del Monte, Community of Madrid, Spain

SCF HQ is looking for an Insurance Digital Distribution Manager, based in our Boadilla del Monte office.

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

At Santander ( we are key players in the transformation of the financial sector. Santander Consumer Finance (SCF) is the largest consumer finance organization in Europe and America, with sales channels and commercial agreements with dealers, vehicle manufacturers, retail distribution establishments, direct sales (branches, call centers or digital channels), and indirect sales (through third parties) of consumer finance products.

Santander is committed to equal opportunities regardless of gender identity, culture, or disability. Our mission is to help more people and businesses prosper. Our professionals are expected to take a proactive and responsible approach toward risk management.

What You Will Be Doing As an Insurance Digital Distribution Manager, you will promote the insurance business development in all digital and remote / telemarketing sales channels across all SCF markets (Europe + Latin America), in cooperation with the local Insurance Units.

The business generates >

€250M Gross Written Premiums per year, with 70% stemming from digital channels (>

40 non-assisted and assisted digital sales channels), and the remaining part from telemarketing sales channels (16 call centres in 10 countries, >

300 telephone agents, 2M leads / year).

Your main responsibilities consist of :

Ensuring the continuous development and growth of the business by fostering best practice sharing across all countries

Identifying new and innovative tools and technologies, including AI-based solutions, to optimize customer journeys and accelerate performance

Promoting digital insurance sales with external partners (marketplaces, car manufacturers, telephone operators, etc.)

Coordinating transformational projects with other areas, such as launching new digital sales channels or process optimizations

Establishing yearly budgets and objectives for the business, together with local units

Defining and monitoring the main sales performance KPIs

Experience Minimum 5-7 years proven experience optimizing digital sales channels, in the financial sector or other sectors

Coordination of multi-country projects and teams

Education University degree (Economics, Engineering, …)

Skills & Knowledge Behavioral skills : interpersonal skills (influencing others), results-driven, decision-oriented, analytical and problem-solving, communication and presentation

Languages : English - high proficiency; Spanish - medium proficiency

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