Field Service Team Manager

Overview Join to apply for the Field Service Team Manager role at Alfa Laval Iberica. The Field Service Team Manager will lead the Service Operation Organization, reporting to the Field Service Manager. You will drive service transformation within a team of Field Service Technicians specializing in decanters and heat exchangers. If you are a passionate leader with a strong customer focus and a drive for excellence, apply now.

As our Field Service Team Manager, you will lead a dedicated team of nearly 10 Field Service Technicians, ensuring peak operational capability while balancing customer needs, business objectives, and team development. You will empower and guide your team to :

Create an exceptional customer experience in every interaction.

Meet and exceed the demands of the Service market through proactive and efficient service delivery.

Your Key Responsibilities

Provide clear direction and leadership to the team, fostering a strong customer-oriented mindset in all activities.

Develop, motivate, and coach direct reports, ensuring continuous professional growth and competence development.

Conduct Field Service Engineer (FSE) employee reviews, including updating competence profiles and skills matrices.

Ensure effective management and support of team members working in remote locations.

Occasionally execute all services within the 360º service portfolio on specific products, modules, and systems.

Collaborate with the Service Coordinator in planning field service activities and strategically assigning FSEs with the required skills for diverse and complex jobs.

What You Know / Qualifications

A degree / diploma in Engineering or a similar technical field (equivalent Spanish diploma FP Superior).

Minimum of 5 years of experience leading teams of technicians, with the ability to guide and inspire.

Strong experience in service, maintenance, repair, and assistance processes.

Valuable knowledge of Alfa Laval equipment, with emphasis on decanters.

Experience in the Sales Process is highly advantageous.

Residence in Madrid is required.

Fluency in English and Spanish (spoken and written) is essential.

Who You Are

Professional with high business acumen and understanding of market dynamics and business drivers.

Customer-focused, prioritizing client satisfaction.

Sales-oriented, recognizing opportunities to enhance relationships and service offerings.

Persistent, flexible, and resilient, able to navigate challenges with a positive attitude.

Energetic, proactive, and able to take initiative to drive results.

Passionate about leading, developing, and motivating teams in a collaborative environment.

Change driver, comfortable making and executing decisions to improve processes and outcomes.

If you are ready to take on this exciting challenge and contribute to Alfa Laval Iberica's Service Operation, we encourage you to apply.

Applications are reviewed on a rolling basis. Submit your application promptly as the position may close when a suitable candidate is identified. Deadline : October 12th, 2025 .

We do not accept applications via email due to GDPR. We are committed to diversity, inclusion, and equity in our recruitment processes. Pymetrics assessments may be used as part of the process, and applicants will be invited to play the assessment games. Playing the games is optional in this version, but some programs may require participation.

We look forward to hearing from you soon!

Seniority level Mid-Senior level

Employment type Full-time

Job function Management and Manufacturing

Industrial Machinery Manufacturing

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