Head Of Customer Success (European Based- Ideally Switzerland)Job Title Is "Head Of Customer Su[...]

Overview

We are seeking a transformative leader—a true benchmark in customer success—whose vision, achievements, and relentless pursuit of excellence have set them apart as the best in every role. As we expand our impact worldwide, we need someone who will inspire our team and clients, deliver measurable business outcomes, and shape the future of customer success at Crisalix.

Responsibilities

• Deliver Success

Establish, rigorously track, and analyze quantitative KPIs and qualitative metrics for every client, clinic, and team member.

Partner with each clinic to actively drive their business development and revenue growth—beyond platform usage to real, measurable performance gains.

Ensure every client extracts maximum value from our solutions, relentlessly focused on tangible results and business success.

Proactively identify opportunities for upsell, cross‑sell, and upgrades, always rooted in delivering genuine value and new business outcomes for clients.

Build strong relationships, proactively manage client health, and ensure renewal objectives are met—maintaining industry‑leading retention levels.

Handle accounts directly to showcase best practices, set high standards, and continuously improve processes.

Collaborate with the development team to adapt and improve the CRM and related client‑facing tools, ensuring best‑in‑class technology for analytics, automation, and client insights.

Support Crisalix's retention, expansion, and growth objectives—including measurable growth for every clinic.

Client ROI, clinic growth, adoption, retention, NPS, revenue expansion, customer satisfaction, and time‑to‑value.

Dedicate relentless effort to ensure every client's success, unlocking unlimited upsell and cross‑sell opportunities through exceptional service and partnership.

Foster a mindset of accountability and continuous improvement across the team.

Collaborate proactively with development and IT teams to automate CRM and client‑facing tools—enabling robust data‑driven insights, streamlined processes, and seamless customer management.

Systematically collect, analyze, and communicate client feedback internally to guide product, sales, and marketing improvements.

Work closely with Sales, Product, and Marketing to ensure a seamless, high‑impact customer journey and maximize customer lifetime value.

Prepare and deliver regular performance reports and strategic recommendations to the executive team, highlighting key successes, risks, and opportunities.

Qualifications

Outstanding record leading Customer Success or consulting sales functions in SaaS, medtech, or similar B2B sectors—always delivering high client satisfaction, retention, and account growth.

Demonstrated success in helping B2B clients grow their own business through strategic support and value creation.

Consistently generate revenue expansion by uncovering client needs and creating new value.

Proficient with numbers, track KPIs, and transform complex data into clear, actionable strategies for team and client success.

Experience collaborating with development / IT to improve tools and workflows; adept at leveraging the latest technology and automation to scale impact.

Thrive on continuously challenging the status quo, creating new standards of excellence, and inspiring the team to surpass goals through smart, data‑backed leadership.

Expert at designing and implementing systems that provide laser‑focused control and oversight of team workflows, ensuring maximum efficiency and impact.

Strong experience building, developing, and motivating high‑performing teams.

Persuasive and clear, capable of engaging executive clients and inspiring internal teams.

About Crisalix

With a proprietary platform used by patients, leading medical aesthetic brands, and the most recognized healthcare professionals worldwide, Crisalix is a market leader in 3D visualization, augmented reality, and AI‑driven solutions for aesthetic and reconstructive procedures. Our deep commitment to innovation and patient education has enabled us to enhance the beauty journey for millions of people around the world.

Equal Opportunity Employer

Crisalix is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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