Key Account Manager

KEY ACCOUNT MANAGER

Rointe , a leader in the manufacturing of electric heating products whose mission is to provide efficient and responsible heating solutions in the national and international market.

Would you like to be part of a leading company in its sector, with professional development and international projection?

We are currently looking for a Key Account Manager to join our sales team and further grow our successful business. This is an exciting and rewarding opportunity that offers career and personal growth.

If you are looking for a stable, dynamic job and you wish to develop and enrich your professional career in an environment of respect and diversity, we offer you the possibility of finding it by working with us.

The Role

• Oversee the entire order process, ensuring that orders are processed correctly and on time.
• Ensure that customers are correctly parameterised in the system to optimise their experience and facilitate the management of their orders.
• Manage customer claims efficiently, ensuring a quick and satisfactory resolution.
• Demonstrated ability to meet tight deadlines while maintaining high-quality standards.
• Constantly monitor order deliveries and ensure that they arrive on time and in the agreed conditions.
• Monitor industry and customer service related KPIs, ensuring compliance with set targets.
• Manage the company’s CRM tool to maintain an organised and detailed record of all customer interactions.
• Provide assistance to customers on the use of our products, resolving doubts and providing customised solutions.
• Maintain fluid communication with Area Sales Managers to anticipate their needs and resolve incidents efficiently.
• Manage refund or compensation policies to ensure customer satisfaction.
• Ensure that records of activities and communication with each Area Sales Manager are accurate and up to date.
• Create and improve procedures for customer feedback and complaint resolution.

The Candidate

What can we offer?

If you want to be part of a great team of professionals and you would like to develop in a leading company in the electrical heating sector, do not hesitate to send us your application!

We are committed to equal opportunities for all, rejecting any discrimination based on age, colour, gender, religion, or disability.

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