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Event Experience Specialist
beBeeConciergeMadrid, Comunidad de Madrid, EspañaHace más de 30 días
Descripción del trabajoOutstanding hospitality, communication and organizational skills Effective decision-making abilities Ability to speak English clearly, distinctly and cordially with guests ~2-3 yrs background experience as Front Desk / Receptionist in a 4 or 5 Hotel Experience in handling different types of events with 80+ guests Guest services shipboard experience is an advantage Acts as primary contact, advocate and representative for all guests, with increased focus on the VIP list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage / destination related information, guest information and preferences Coordinates guests' special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting
Job Summary
The Concierge owns the guest's overall experience, offering a seamless execution of premium service that is both exceptional and memorable.
As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups / Wedding / Events / Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations.
Responsibilities
- Owns the guest's overall personalized experience
- Liaises between the Guest, Groups / Wedding / Events / Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments
- Anticipates every guest's needs and expectations
Qualifications
Benefits
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Experience Specialist • Madrid, Comunidad de Madrid, España