Senior Tooling Manager

About Us

TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.

TravelPerk has industry-leading travel inventory alongside powerful management features, 24 / 7 customer support, state-of-the-art technology, and consumer-grade design.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.

Hear more about TravelPerk.

As a Senior Customer Care Tooling Manager , you will play a pivotal role in shaping the future of how TravelPerk supports customers across the globe. While embedded within Operations, you bring a product mindset —thinking proactively, building scalable systems, and solving real-world agent pain points with elegant, technical solutions.

You will lead a team of Tooling Engineers and Systems Admins , responsible for owning and evolving the tooling ecosystem that powers our global customer care organization. From managing Zendesk to building custom apps and integrating automation tools, your mission is to unlock efficiency, reduce friction, and enable our agents to shine.

What You Will Do

• Own the end-to-end tooling stack used by the Customer Care team, including :

Zendesk (Support, Talk, Messaging, Explore)

What We Are Looking For

Why You’ll Love This Role

How we work

Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week . For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren\'t always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We\'re an equal opportunity employer, meaning you\'re welcome at TravelPerk regardless of your appearance, where you\'re from, or anything else that makes you.

All official communication from TravelPerk comes from an @travelperk.com email address, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to and we’ll confirm whether it’s legitimate.

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