you'll feel it too. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself- Lead Yourself- Make it Count What's the job? As Reservations agent you will be responsible for helping our guests with their individual reservations as well as advising them on the best option for their needs, also you will support them with any issue that they have. Reports to the Director of Revenue Management. Your day - to - day- Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines.- Follow up on small party groups (9 rooms or less) and make sure they are guaranteed- Handle group rooming lists with the supervision of the Sales Department- Follow up on any possible fraudulent reservation that may impact the revenue performance- Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained- Make sure deposits and cancellation fees are handle and done by the Front Desk Team- Ensures reservation accuracy (segment, channel, routings, traces, etc)- Handle no shows and control non- guaranteed reservations- Provide personalized and attentive guest service, attending and adapting to the guest's requests and needs as well as providing all necessary information about the hotel facilities and destination. What we need from you- Bachelor's degree in hospitality or related field.- 2+ years' experience working in the reservations department.- Must be fluent in local language and English, German will be highly valuable.- Proactive, positive, energetic, dynamic, emphatic, team- worker and with passion for service.- Opera PMS knowledge will be highly valuable. What to expect from us- Opening experience!- Competitive salary.- Discounted international room rates.- Employee recognition programmes.- Training programmes and access to IHG's training tool.- Meals whilst on dutyNunca envíes tu información personal (DNI, foto,...), datos bancarios ni realices ningún pago para solicitar un empleo
Mallorca • Palma De Mallorca, Kingdom Of Spain, España