Customer Service Representative - Italian Speaker With English (Part Time)

Etro spa es una marca italiana de moda y lujo, fundada en 1969 y que pone su atencion a la calidad de los tejidos y estampados.

Tiene collecciones pret à porter para hombre y mujer y acesorios.

For our outlet in La Roca we are looking for a Client Advisor available to work part time 30h.

She / he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities :

Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage

Assist customers accordingly with Etro selling ceremony

Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

Ensure the achievement of the Store goals, enhancing and developing the business

Build and strengthen relationships with customers by developing CRM strategies

Establish good group dynamics, through efficient communication

Contribute to manage the visual display of the products in accordance with Etro visual guidelines

Help ensuring the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

Deep passion for fashion and luxury

Experience in a similar role within fashion retail companies

Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude

Ability to adapt to different customers

Team-playing attitude

Strong communication skills

Ability to work in a dynamic environment

Fluent in english. Another language is a plus