Head of Student Experience TUMO Bilbao-Bizkaia, Spain

Head of Student Experience TUMO Bilbao-Bizkaia Spain

ABOUT US :

The TUMO Center for Creative Technologies is a free educational program that empowers teenagers aged 12 to 18 to take charge of their own learning paths allowing them to expand their knowledge in technology and creativity regardless of their socioeconomic background. Founded in Yerevan Armenia in 2011 TUMO is now present in 10 countries including France and Germany and soon in Japan the Netherlands and the United States.

TUMO is launching its first center in Spain ! TUMO Bilbao-Bizkaia is currently being implemented by Shaken Not Stirred the same team that successfully established TUMO in Portugal in three locations Lisbon Coimbra and Porto creating a growing network of creative learning centers across the country. Each center has the capacity to welcome up to 1500 students .

Students combine TUMOs learning objectives Robotics Photography Game Development Graphic Design Filmmaking Programming Music and Animation to create personalized learning plans that they continuously adapt according to their progress and evolving interests. Soft skills such as teamwork initiative empathy and effective communication are integrated into the program alongside subject knowledge and technical skills.

There are three learning methods at TUMO : Self-Learning Workshops and Learning Labs . These take place in person at TUMO centers under the guidance of our pedagogical and mentoring teams with access to our digital platform and all the necessary hardware and software.

ABOUT THE ROLE :

The Head of Student Experience is responsible for ensuring an exceptional learning journey for students within the core TUMO program by managing the Learning Coaches and optimizing student engagement and potential. This role focuses on student support program execution and continuous improvement of the learning experience. We are looking for someone passionate about education innovation and making a positive impact on students learning journeys!

The main responsibilities include :

• Ensure program excellence by leading mentoring and evaluating the team of Learning Coaches ensuring effective communication workflow management and professional development;
• Oversee student engagement and progression within the core TUMO program ensuring a personalized and enriching learning path;
• Develop and implement student engagement initiatives to foster motivation and active participation in the program;
• Carrying out regular analysis and reporting on student progress ensuring that information is collected and processed and implementing appropriate interventions when necessary;
• Liaise with the Admissions and Infodesk team to ensure smooth and well-planned student onboarding guaranteeing a good experience from the start and a positive transition to the Learning Coaches team;
• Supporting the start of the centers school year defining / revising processes calendar educational plan educational resources and recruiting the necessary staff;
• Contribute to the definition and implementation of the yearly educational roadmap aligning it with annual the projects priorities and TUMO methodologies;
• Contribute to the development of partnerships with the community in order to create opportunities for students to activate creativity knowledge and their potential as citizens.

WHAT YOU BRING :

WHAT WE OFFER :

We are a dynamic team who enjoy working together and believe that we can have an impact on education in Spain.

HOW TO APPLY :

All applications must be submitted through the Shaken Not Stirred Linkedin page including your CV. If you have any questions feel free to email us at and well respond promptly. All applications will be handled with respect in strict confidentiality and also regarding the use of Artificial Intelligence by our ATS Factorial RH during the recruitment process in compliance with regulation (EU) 2024 / 1689.

Key Skills

Marketing & Promotions,Attorney At Law,Jni,Airlines,Art

Employment Type : Not specified

Experience : years

Vacancy : 1