IT Support Engineer

IT Support Engineer Department : IT

Employment Type : Permanent

Location : Spain, Madrid

Description Join our international team and take your career to the next level! We are currently looking for an Experienced IT Engineer who is passionate about technology and eager to grow in a dynamic, global environment.

As part of our team, you will benefit from : A stable position within a well-established international organization

An attractive remuneration package

Opportunities to work with the latest technologies

Challenging and rewarding projects that support your personal and professional development

Access to internal and external training programs tailored to your growth

Responsibilities Provide IT support to users both on-site and remotely for all technical issues

Conduct user training on current and newly implemented applications, systems, and services

Ensure data confidentiality and maintain system security standards

Test and evaluate new hardware, software, services, and systems

Support the rollout of new applications and services across the Forterro Group

Administer Windows-based environments

Install and configure computer hardware, operating systems, and applications

Monitor and maintain computer systems, including servers and workstations

Diagnose and resolve hardware and software issues

Replace and upgrade computer components as needed

Administer Azure and on-premises Active Directory

Manage cloud-based applications (e.g., Office 365, ticketing systems, Atlassian tools)

Perform network and systems monitoring

Create and maintain procedural documentation and generate relevant reports

Propose system improvements and innovative solutions

Support business operations, including budget proposals, cost allocation, control, and reporting

Skills, Knowledge & Expertise Minimum 3 years of experience in a similar role, managing large international IT systems and providing user support

Strong expertise in computer systems, including software, hardware, devices, and emerging technologies

In-depth knowledge of Windows system technologies

Eagerness to learn , with a commitment to mastering selected solutions and technologies

Proactive mindset , with a focus on task ownership, proposing innovative solutions, and improving existing systems

Genuine curiosity and enthusiasm for exploring new IT systems and infrastructure solutions

Familiarity with Cloud technologies (considered an advantage)

Customer-oriented approach , with a strong focus on internal client satisfaction

Fluent in English , both written and spoken

Strong analytical skills , with the ability to assess complex problems and deliver effective solutions

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