Front Office Supervisor - (Barcelona)

Overview Empresas : Hilton Diagonal Mar

What will I be doing? As a Front Office Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Office Supervisor must perform the following tasks to the highest standards :

DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE. We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.

Responsibilities

Supervise Front Desk operations during your assigned shift to a consistently high standard

Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Advise your shift team of any special events or VIP Guests in the hotel that day

Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work

Maximize sales revenues through up-selling and marketing program

Manage Guest requests, inquiries, and complaints promptly and completely

Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Qualifications

Minimum one year of previous experience leading teams and working with KPIs

English and Spanish required; French is a plus

Strong commercial / business awareness and demonstration of sales capabilities

Experience in 4-5 star hotels of medium to large size

Ability to multitask and prioritize

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