Asistente de Gerente de Tienda - La Roca

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions are meant to be challenged. We foster a culture where every associate feels welcomed and respected, inspiring leaders and creatives to shape the future through bold action today. At New Balance, We Got Now.

As Assistant Store Manager, you will support the Store Manager in daily store operations and ensure total customer satisfaction by meeting their needs, in accordance with New Balance standards. As a brand ambassador, you will help drive team and store performance, adopting New Balance values in a dynamic and energetic work environment.

PRINCIPAL RESPONSIBILITIES

Allocate resources and organize processes to boost efficiency and productivity in various situations.

Have a strong understanding of retail KPIs and make decisions aimed at improving store results.

Analyze store performance (e.g., best-selling items, space allocation) and make necessary adjustments to increase productivity and efficiency.

Deliver total customer satisfaction through our service model and boost sales via customer experience, using advanced sales techniques to achieve results.

Understand customer expectations and train your team to consistently meet or exceed them.

Guide and train team members on products, NB technologies, and seasonal items.

Coordinate work shifts.

Minimize losses by implementing, controlling, and following all loss prevention procedures.

Support hiring, onboarding, training, and development of the store team.

Perform administrative tasks.

Responsible for keys management.

Manage customer inquiries and escalate complaints appropriately.

Understand and support store operations, policies, and procedures through the Retail Game Plan.

Effectively market the store.

Assist in organizing promotions.

Coordinate deliveries.

Actively participate in sales activities, including customer service, stock control, and sales functions.

REQUIREMENTS FOR SUCCESS

Previous supervisory experience.

At least 2 years of retail sales experience.

Ability to lead and train a team.

Motivated with a positive attitude towards sales.

Reasonable knowledge of arithmetic and literacy.

Ability to perform basic mathematical operations and general retail processes.

Excellent attention to detail.

Strong customer service skills.

Excellent communication skills and enjoyment of daily face-to-face interactions.

Teamwork ability.

Ability to lift 7-20 kg.

Flexible working hours, including weekends and holidays.

New Balance is an Equal Opportunity Employer. We are committed to diversity and inclusion, supporting a culture where all associates are valued regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership, or gender reassignment. Please inform us if you need support or accommodations to perform your job effectively.

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