Data Analyst

Overview The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, Arkose Labs offers the world\'s first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Spain, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

Position Summary

Your primary focus for this position is to analyze the web traffic coming through our customer’s endpoints, detect attack patterns, and funnel the attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers. This position is a customer support / escalation role. You will work closely with our Customer Success Managers, Solutions Engineers, Threat Researchers, etc. to provide an amazing customer experience, as well as prevent different fraud attacks across many industries. You will get to work with industry leaders and some of the smartest minds in fraud and abuse prevention. In addition, you will be central to driving success for our customer’s security initiatives across the Arkose Labs organization through close alignment with Engineering, Threat Research, and Product.

As a member of Arkose Labs, you will be an integral part of the team that delivers our patent-pending security service to our customers around the globe. You\'ll get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.

Primary Responsibilities Provide leadership in an innovative and dynamic team that can inform, influence, and support improved use of data for decision making in customer security through direct support and capacity building

Increase the capacity of teams to utilize multi-sectoral data to improve situational awareness, attack preparedness and response

Help drive customer adoption and deliver on Arkose Labs value proposition

Collaborate with CSOps team to develop technical approaches and new or enhanced technical tools to improve the analysis and utilization of data

Work collaboratively across teams providing technical expertise in the use of data for improved customer security performance

Serve as escalation point-of-contact for customers on data analytics and security settings

Provide technical support and guidance to customers

Manage customer communications for analytic and security settings

Collaborate with internal organizations on projects and initiatives

Identify and document process improvements

Identify expansion opportunities, future use cases and implementation rollouts with customers

Must Have 4+ years of Data or Support Analyst experience in a fast-paced environment, preferably in a SaaS company

Customer support and escalation experience

Strong understand of information security

Ability to quickly learn and support new technologies

Self-motivated with demonstrated problem-solving skills

Strong attention to detail

Team player, willing to learn, research and teach others

Excellent written and verbal communication skills

Strong work ethic, customer focus and winning attitude!

Skilled in data visualization tools

Understanding of A / B testing.

Proficient in the creation of visually and verbally engaging reports and presentations, for departmental heads / management, senior analytics leadership, and key stakeholders

Nice to Have Computer Science, Mathematics, Statistics, Information Systems, Economics Degree or Equivalent

Background in customer-facing cybersecurity

Why Arkose Labs? At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We\u2019re not just a company; we\u2019re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

Cutting-Edge Technology : Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.

Innovation and Excellence : We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.

Experienced Leadership : Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.

Ideal Size : We\u2019re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you\u2019re not just an employee; you\u2019re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value :

People : first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.

Team Work . We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another

Customer Focus . We empathize with our customers and obsess about solving their problems

Execution with precision, professionalism and urgency

Security . It’s the lens through which we implement our processes, procedures, and programs

Competitive salary + Equity

Remote work allowance under CPA + supplementary allowance through Arkose Labs

Life Insurance Coverage

Mental Health Program via Oliva

Voluntary Pension Plan

Voluntary Meal Plan

Voluntary Childcare / Nursery plan

Health Benefits via Sanitas - Medical, Dental and Vision

23 vacation days per year

Flexible working hours to support personal well-being and mental health

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

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