Fraud Activity Agent

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Fraud Activity Agent in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Fraud Activity Agent on our team, you will :

• Investigate and verify suspicious activity using internal tools and predefined processes
• Collect, review, and validate documentation submitted by customers to assess potential fraud
• Resolve high-risk cases within established timelines, ensuring prompt and accurate action
• Monitor pending cases and take follow-up action if documentation is not received within the required 14-day window
• Maintain accurate case records and ensure adherence to internal protocols and SLA requirements
• Communicate effectively and professionally in sensitive or escalated cases
• Apply deep knowledge of marketplace processes, fraud indicators, and root-cause insights to prevent and mitigate risk
• Proactively identify areas for improvement in fraud prevention workflows and share recommendations
• Uphold a high standard of professionalism, autonomy, and judgment in handling high-impact cases

Your qualifications

We embrace our game-changers with open arms — people from diverse backgrounds, who are curious and willing to learn. Your talent for analysis, communication, and critical thinking will fit right in with what we do and who we are.

Concentrix is a great match if you :

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply.

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

Experience the best version of you

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.