Technology Innovation Specialist

Barcelona Hybrid model 50%

HTBA is a science-based global leader in the manufacturing and commercialization of citrus flavonoids and active forms of vitamin B12 for the nutraceutical, pharmaceutical, food and beverage, and animal nutrition sectors. For over forty-five years, the company has pioneered the development of new processes to create high-quality, naturally derived ingredients that support the health of people and animals, all while protecting the environment.

Headquartered in Barcelona, HTBA produces ingredients of unsurpassed quality at its state-of-the-art manufacturing facility in Murcia, Spain. Plus, with ideation centers located in Spain and at its North American operations center in Ohio, the company is well-positioned to understand and quickly respond to global end-user consumer demand.

Ensure customer satisfaction, align with client expectations, drive continuous value, and promote company growth through proactive relationship management and comprehensive customer support.

Provide daily support and maintain regular interaction with customers to address any inquiries related to the sales process, such as sample requests, regulatory documents, legal documents such as TMLA’s and other requirements. Provide tailored support for specific customer requirements, ensuring personalized and effective communication.

# Collect and analyze customer feedback to provide insights to the product development and service improvement teams.

# Collaborate effectively with various departments such as Quality Assurance, Logistics, Sales, Legal, and Finance to streamline operations and meet customer needs efficiently.

# Assist the sales teams with a variety of administrative tasks, including updating the CRM system, managing customer accounts, and handling all customer requests that the sales representatives are unable to address.

# Oversee and support all administrative tasks to maintain efficient office operations and support the overall business objectives.

Key Performance Indicators

Proper timing and accuracy in processing customers POs (order to cash process).

SAP user is a must.

Fluency in English and Spanish.