Concession Store Manager

JOB PROFILE Store Manager

REPORTS TO : District Manager

MAIN JOB OBJECTIVE The General Manager (GM) / Store Manager is responsible for the overall management of the store, management team, team, merchandise and customer service. This role is also responsible for recruiting, developing and training a staff of elevated managers and sales professionals to achieve stretch sales objectives, delivering excellent customer service and maintaining exceptionally high operational and merchandise standards. The GM / Store Manager will train and develop the Management and wider team to be fully accountable for the smooth operation and achievement of results within the store. The GM / Store Manager will be a true brand ambassador and support the District and Region where necessary.

RESPONSIBILITIES SALES GENERATION

Meet and exceed sales goals / plans

Analyse available sales reports and data to determine the needs of the business and set the overall business strategy for the store

Set individual performance goals for management teams, categories and sales associates, ensuring goals reflect store business goals

Continuously motivate and drive team to meet assigned sales and productivity goals

Support the development of associates’ sales techniques, ensuring utilisation of elevated levels of sales and service to maximize sales by partnering with the management team planning / executing strategy

Demonstrate an in-depth knowledge of the merchandise; ensure selling team are fluent in all aspects of product knowledge

Demonstrate sales leadership for team by playing an active role on the selling floor

Collaborate with Line Manager and Marketing to identify marketing opportunities to support sales

Partner with Stakeholders to drive performance

Collaborate with the Management team and Marketing to identify marketing opportunities to support sales

CUSTOMER SERVICE

Ensure all members of team provide the highest level of customer service

Ensure team maintains constant client communication through utilizing their client books

Manage client database and utilise information to increase sales and client contact

Resolve all client problems and complaints quickly and effectively

Train management on how to handle various customer service issues

Manage all special events inclusive of collection previews, client events, sale events and center events, etc.

Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy

OPERATIONS

Ensure facility maintenance

Ensure cash control procedures are properly followed including :