Senior Implementation Services

Overview

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Introduction : A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Introduction (duplicate) : A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your Role And Responsibilities

We are building a team of Implementation Services Engineers to ensure the successful delivery of HashiCorp’s solutions for our Enterprise customers. As a member of the Professional Services organization, the Implementation Engineer will be responsible for the project management and technical aspects of implementations. This starts with an internal hand-off with Sales all the way to a successful deployment, and a hand-off to the designated Technical Account Manager.

Responsibilities

• Participate in the full lifecycle of a client implementation from initial internal hand-off from our sales team and sales engineer to installation, system configuration, and testing.
• In some cases, you are also expected to provide some amount of training and limited post implementation support.
• Be a Subject Matter Expert (SME) on HashiCorp architecture, tools and products.
• Provide guidance for business decisions during the implementation from a technical perspective on issues such as : performance, scalability, reliability, and security.
• Work with our Product Management, Product Engineering and Support team to resolve issues that occur during the implementation.
• Manage the implementation plan, sharing weekly status reports.
• Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects.
• Handle escalations where necessary and manage customer as well as internal resources expectations.
• Facilitate discovery and requirements analysis sessions with customers and the HashiCorp team.
• Develop project plans and estimates in order to deliver on time and within budget.
• Track and report project metrics to ensure project success and mitigate risk.
• Domestic and international travel as needed.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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