Technology and Innovation Specialist

At Nextlane , we don’t just develop software solutions – we create the future of the automotive industry.

We are a company that combines advanced technology with a clear vision : simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, Customer Success is a key role. Our team goes beyond support — we partner with customers to help them adopt our solutions, achieve their goals, and create long-lasting value.

Partner with Sales and Account Management teams to secure license renewals and identify expansion opportunities.

Facilitate onboarding, training, and continuous education to ensure customers are confident and self-sufficient in using our solutions.

Track and report on customer success metrics such as satisfaction, churn reduction, usage trends, and advocacy (references, testimonials).

Represent the customer’s voice in strategic discussions, helping shape Nextlane’s customer journey and success strategy

️ ♂️ Experience : 3+ years in Customer Success, Account Management, or another client-facing role within a SaaS, Cloud, or On-Premise software environment. Proven ability to manage complex customer relationships and drive product adoption.

Fluent in Spanish & English (spoken and written). Additional European languages are a plus, especially portuguese. (Interviews will be conducted in English.)

Solid understanding of SaaS / Cloud environments, CRM systems, and customer success tools. Strong analytical skills to interpret data, track usage, and identify growth opportunities. Remote Work : Up to 3 days a week!

~ Summer schedule on Fridays : Start early your weekends!